Passenger services

Guest satisfaction, efficiency and safety are at the heart of everything we do. Whatever the need, we understand the unique demands of the cruise and ferry industries and everyone they serve.

Porterage and baggage handling

Every sea-going holiday starts at the port, and we can make that happen. Our friendly and approachable staff will ensure the smooth transfer of luggage from passengers to ship, for a seamless and stress-free experience.

Passenger marshalling and special assistance

Passenger marshalling

Our friendly staff will ensure an orderly boarding by getting your passengers to their designated terminal areas.

Special assistance

We’ll provide first-class assistance to passengers with mobility or other accessibility needs.

Check-in assistance

Helping passengers through the check-in procedure on arrival at the port.

  • Passport checks
  • Manifest checks
  • Directional checks
  • Health declarations

Find out how we can help support your passenger services

Get in touch today

Vehicles, stores and waste

Vehicle marshalling

Ensuring the smooth flow of vehicles in and out of the restricted area and loading/discharge of vessels, including directing traffic to prevent congestion.

Stores handling

Ensuring the swift and efficient loading of food and beverage provisions onto vessels, and technical and engineering assistance, to get your ships smoothly underway.

Waste handling

Supporting the vessel and port in movement of offloaded waste to dedicated locations inside the port.

Find out how we can help support your cruise and ferry services

Get in touch today

Customer Our Terms and Conditions

Our Terms & Conditions

If you are a customer working with us, here's everything you need to know about our terms, conditions and tariffs.

Customer Terms & Conditions

Our Operators and Partners

We're trusted partners of local, national and international organisations representing the breadth of the maritime sector.